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The Partner

New Relic - All-in-one observability Solution

New Relic is the preeminent observability solutions provider, empowering engineers with a data-driven approach to planning, building, deploying, and running great software. Full-Stack Observability helps engineers plan, build, deploy, and run great software. Only New Relic has a unified data platform for all telemetry data—metrics, events, logs and traces—paired with analysis tools to find solutions fast.

The Challenge

Demonstrating the value of observability tools for developers

Showcasing an observability platform is no easy feat, as the value of observability is at its highest when there are performance problems to solve.
These tend to manifest only when scale and large amounts of data are at play. With sales around the world, New Relic looked for a way to demonstrate its platform’s value quickly and effectively.

The Solution

Showcase life-like platform

Using Wilco, New Relic could showcase its platform in a life-like environment, wrapped in an engaging narrative and available on demand. 

Monitoring
Productivity
Operations

In this quest, you’ll learn how to set up the New Relic Instant Observability Dashboard for your backend application so you can explore your data, understand context, and resolve problems faster.

Est.
1HR
Let's Go!
Operations
Monitoring
Backend

We have some clarity when problems arise, but we also want to know what’s going on in our system and what went wrong. In this quest, you will add a log monitoring tool to improve visibility into what is happening in the application’s production environment.

Est.
1hr
Let's Go!
Monitoring
Operations

If a system falls in the forest, does it make a sound? Yes, yes it does, and so do engineers when their systems fail—and these sounds are strikingly similar! The one thing that’s even worse than dealing with a failing system is not knowing that your system is failing. That’s why in this quest, you’ll add monitoring capabilities to your project by setting up observability tools and alerts.

Est.
1 Hour
Let's Go!
Monitoring
Operations
+2

Production systems are like a hike in a lush forest: beautiful, yet scary and full of encounters with nasty bugs. But unlike the woods, here they aren’t a part of an ecosystem, and can be squashed without feeling guilty. Which is exactly what we’ll be doing during this quest! We’ll go through the entire workflow of an urgent production bug mitigation: detection, reproduction, finding the root cause and uploading a fix.

Est.
1 Hour
Let's Go!

The Results

Better showcasing with Wilco

- Community tools enabled New Relic to create competitions and challenges around its products.

- Multi-product environment helped New Relic showcase its integrations and partnerships through Wilco.

- Content contextualization showcased existing company content — from guides to thought leadership pieces — as part of the quest script within the context of a real-world use case.

- Best practices enforcement helped New Relic push users toward implementing best practices as part of the quest.

- Funnel analysis
uncovered friction points and could inform user experience decisions, with a detailed breakdown of the points where users struggle during the quest. 

“Wilco has created an original way for developers to gain experience with tools, and we are excited to provide the opportunity for developers to engage with our product in a real-world setting, enabling us to easily communicate the value our product offers, while allowing developers to quickly acquire expertise.”

Jemiah SiusDirector, Developer Advocacy

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